If initiating a claim for property damage, such as damage to your home, including walls or floors, the following documentation will be required:

• 3 estimates of repair
• Pictures of damage
• Documentation that the crew at pickup or delivery was notified of the damage prior to leaving the origin or destination

Full-Value Protection or Valuation is declared by you, the shipping customer, in the amount of the carrier’s maximum liability in the event of loss or damage to your goods. In other words, valuation provides a certain level of protection for loss or damage caused by the carrier while your shipment is in the care and custody of the carrier. Condor Moving Systems does not sell insurance. Instead, we provide different valuation options. The standard formula for determining the amount of valuation to purchase is as follows: Estimated weight x $5.00 per pound = amount of valuation to purchase.
*Do not discard any damaged items until your claim has been settled, as Condor Moving Systems reserves the right to inspect and salvage those items. Pictures of the damaged items will be required with your claim submission.

Documents Required:

1. 1. 1. Copy of the Uniform Household Goods Bill of Lading signed at the time of delivery
      2. Copy of your Household Goods Descriptive Inventory signed at the time of delivery (For local moves an inventory may have not been prepared)
      3. Pictures (damaged items/property)
         • Should clearly convey the extent of the damage
         • Location of the damage on the item/property claimed
         • Provide a distant shot of the entire item with the damage visible
         • If necessary, provide a close-up picture showing the extent and nature of the damage; please use some indicator of relative size such as a coin or a ruler.
         • Please identify each picture or file name with what is depicted. Unidentified pictures may delay processing of your claim.
      4. For Missing Items
         • Receipt proof of purchase for claimed missing items
         • Manufacturer, Model Information & Year Purchased
         • Provide value for amount you are seeking to recover for each item
      5. For Damaged Items
         • Repair estimates must be limited to the damage claimed and must describe work to be performed. Please include a repair estimate from your choice of furniture repair company. Two estimates of repair may be required and will be left up to the claim’s adjusters’ discretion.

This is the most economical protection available. However, this no-cost option provides only minimal protection. Under this option, Condor Moving Systems assumes liability for no more than $0.60 cents per pound, per article.  Loss or damage claims are settled based on the weight of the article multiplied by $0.60 cents per pound.

Documents Required:

1. A copy of the Uniform Household Goods Bill of Lading signed at the time of delivery.
2. A copy of your Household Goods Descriptive Inventory signed at the time of delivery (For local moves an inventory may have not been prepared).
3. Pictures (damaged items/property)
   • • Should clearly convey the extent of the damage
     • Location of the damage on the item/property claimed
     • Provide a distant shot of the entire item with the damage visible
     • If necessary, provide a close-up picture showing the extent and nature of the damage. Please use some indicator of relative size such as a coin or a ruler.
     • Please identify each picture or file name with what is depicted. Unidentified pictures may delay the processing of your claim.