Why Book Your Move with Condor Moving Systems

1. Why should I choose Condor Moving Systems for my move?

Condor Moving Systems is a licensed and insured moving company, regulated by the Federal Motor Carrier Safety Administration (FMCSA). With over 20 years of experience, Condor has a strong reputation for providing reliable, professional, and safe moving services.

• What sets Condor Moving Systems apart from other moving companies?

Condor Moving Systems offers personalized services tailored to each customer’s needs, including full-service packing, secure storage options, and comprehensive moving solutions. With over two decades in the industry, they provide experienced, trustworthy service with a focus on customer satisfaction.

• Is Condor Moving Systems experienced with both local and long-distance moves?

Yes, Condor Moving Systems has over 20 years of experience handling both local and long-distance moves. They are licensed by FMCSA to operate interstate moves, ensuring that all legal regulations and safety standards are met.

• Does Condor Moving Systems provide storage options?

Yes, Condor Moving Systems offers secure, climate-controlled storage facilities for both short-term and long-term storage needs. Storage services are available if you’re not ready to receive your items immediately at the destination.

• How does Condor Moving Systems ensure the safety of my belongings?

Condor Moving Systems uses professional packing materials, secure loading techniques, and an inventory tracking system to ensure your belongings are handled with care. Their two decades of experience also ensure that all items are safely packed and transported.

• Does Condor Moving Systems offer flexible scheduling options?

Yes, Condor Moving Systems offers flexible scheduling to accommodate your moving needs, including weekend moves and last-minute bookings. They work with you to fit your move within your timeline.

• How does Condor Moving Systems handle customer service?

Condor Moving Systems has built its reputation over 20 years by providing excellent customer service. Their experienced staff are available to answer questions and resolve concerns throughout the moving process.

• Are there any additional services offered by Condor Moving Systems?

Yes, Condor Moving Systems offers packing and unpacking services, secure storage, and specialized crafting for delicate or high-value items. They also provide free moving quotes and consultations.

• What kind of credentials does Condor Moving Systems hold?

Condor Moving Systems is licensed by the FMCSA, ensuring compliance with federal regulations for interstate moving. They have over 20 years of industry experience, making them a trusted choice for moving services.

1. Can I receive a customized quote for my move with Condor Moving Systems?

Yes, Condor Moving Systems provides free, no-obligation estimates tailored to your specific moving needs. Whether it’s a local or long-distance move, their consultants will work with you to create an accurate quote.

1. How does Condor Moving Systems handle the moving process to reduce stress?

Condor Moving Systems simplifies the moving process by offering professional packing services, inventory tracking, and personalized support. With over 20 years of experience, they handle all logistics, from pick-up to delivery, ensuring a smooth and stress-free move.

1. How can I book a move with Condor Moving Systems?

You can book a move with Condor Moving Systems by contacting their sales team through their toll-free number or website. They will guide you through the process, provide a quote, and help schedule your move.

General Information to Ask Prior to Providing Quote

1. Are you moving locally or long-distance? (This impacts the pricing structure and regulations.)
2. What is your move date? (This helps determine availability and peak season pricing.)
3. What are the addresses of your current home and your destination? (This helps calculate the distance and potential access issues.)
4. Are you moving locally or long-distance? (This impacts the pricing structure and regulations.)
5. When do you need your items delivered?  (Determines if storage is needed)

Packing and Preparation

1. Will you need a packing service? (Determine if the mover needs to provide full or partial packing services.)
2. Do you need packing materials provided (e.g., boxes, bubble wrap)? (Packing materials can add to the overall cost.)
3. Will you be packing yourself or do you want the moving company to pack your belongings? (This helps decide if you need additional labor for packing.)
4. Do you have any fragile or valuable items (e.g., antiques, artwork) that require special packing? (These may need custom crating or extra protection.)

Accessibility

1. What type of building are you moving from and to (e.g., house, apartment, office)? (This affects accessibility and ease of loading/unloading.)
2. Are there any stairs, elevators, or narrow doorways at either location? (These could result in additional fees, such as stair carry charges.)
3. Is there parking available for the moving truck at both locations? (Long carry fees or shuttle services may be required if parking is not nearby.)
4. Will the moving truck need a shuttle service or alternative parking due to narrow streets or restrictions? (Shuttle services add to the cost.)

Timeline and Deadlines

1. Are you on a strict timeline for delivery? (Guaranteed delivery or expedited shipping may incur additional fees.)
2. Are you flexible with delivery dates? (This may help save on cost for long-distance moves if movers can consolidate shipments.)

Additional Services

1. Do you need any additional services, such as unpacking or debris removal? (Unpacking services can be added at an extra cost.)
2. Do you need assistance with disconnection or reconnection of appliances? (This may require a third party and add to the overall cost.)

Budget

1. Do you have a specific budget or price range for your move? (Understanding budget expectations helps in providing a realistic quote.)
2. How do you determine the cost of my move?

At Condor Moving Systems, we calculate the cost of your move based on a few key factors: the size of your household, the distance of your move, and any additional services you may need, such as packing, storage, or special handling for large or fragile items. After an in-depth assessment, we provide a personalized quote tailored to your specific needs.

• What are some ways I can reduce the cost of my move?

There are several ways to reduce the cost of your move with us. You can consider packing some or all of your items yourself, decluttering or donating items you no longer need, and choosing flexible moving dates. We also recommend booking early to secure the best rates. Our moving consultant can help you find additional ways to stay within your budget while ensuring a smooth move.

What to Expect on Moving Day

Imagine moving day as a well-coordinated operation, with each step carefully planned to ensure a smooth, efficient process. Here’s how the day typically unfolds when you hire professional moving services from a company like Condor Moving Systems:

1. Arrival and Initial Walkthrough

In the early morning, the moving crew arrives at your home, on time, in a branded moving truck, equipped with all the necessary tools and packing materials. The team includes a foreman or crew leader, who introduces themselves and does a quick initial walkthrough of your home with you. They verify the inventory, noting any special instructions you’ve provided about handling certain items, rooms, or fragile goods. This is your chance to clarify any last-minute details or ask questions.

2. Packing Services (If Requested)

If you’ve requested full or partial packing services, the crew starts packing your belongings. They handle fragile items like dishes, electronics, and artwork with care, using protective padding, bubble wrap, and specialized packing materials. Furniture is disassembled if necessary, and large items like couches, beds, and tables are pad-wrapped to prevent scratches or damage. Each box is clearly labeled with its contents and destination room in your new home. This ensures easier unpacking and organization at the destination.

3. Loading the Truck

Once packing is complete (or if you’ve packed your own items), the movers begin the loading process. Using dollies, furniture pads, and straps, they carefully move each item out of your home. They prioritize loading in a way that maximizes space, ensuring heavy, bulky items like furniture are securely positioned on the truck first, followed by lighter boxes stacked strategically.

They work efficiently, protecting your floors, door frames, and walls as they carry items out of your home. If you have a long carry or the truck needs to be parked far from the front door, this part may take a bit longer, and the crew will ensure that everything is transported without damage. If there are stairs involved, additional care is taken to navigate items up or down safely.

4. Handling Special Items

For specialty items like pianos, large appliances, or heavy furniture, the crew uses specific techniques to protect them during transport. If necessary, these items are disassembled and wrapped carefully for safe loading. Some items might require additional manpower or tools, but professional movers are well-prepared for these challenges.

5. Paperwork and Inventory Check

Before the truck leaves your home, you and the moving foreman will do an inventory check to ensure all items are accounted for. They will cross-check the moving inventory list, and you’ll have an opportunity to make any special notes or concerns about specific items. You will also be asked to sign the Bill of Lading, which serves as a contract outlining the services provided, the agreed-upon cost, and the delivery terms.

6. Transport to Your New Home

With the truck loaded, the crew begins the transportation phase. If this is a local move, they will head directly to your new home. For long-distance moves, the truck may make stops at weigh stations or coordinate with other long-haul drivers. Throughout this phase, the moving company keeps you updated on the status of the shipment and provides an estimated delivery window.

7. Arrival and Unloading at Your New Home

When the movers arrive at your new home, the foreman does another quick walkthrough to confirm where everything should go. Items are unloaded according to the labels on the boxes and your instructions. The team will reassemble any furniture that was disassembled during loading and ensure each item is placed in the correct room.

If you’ve requested unpacking services, the crew will begin unpacking boxes and placing items on flat surfaces like countertops and tables. They won’t place items in cabinets or closets.

8. Final Inventory Check and Payment

After everything is unloaded and unpacked (if requested), you and the foreman will do a final walkthrough to make sure all items have been delivered safely and placed where they belong. You will go over the inventory list one more time, ensuring that nothing is missing or damaged. If there are any concerns, now is the time to address them.

Finally, the foreman will present you with the final invoice for the move. If you’ve paid a deposit, the remaining balance is due. Payment methods vary depending on the agreement, but Condor Moving Systems typically requires a postal money order or cashier’s check for the final payment. Once the paperwork is complete, the team departs, leaving you to settle into your new home.

9. Post-Move: Addressing Any Issues

If any damage or loss occurs during the move, you can file a claim with the moving company. Condor Moving Systems provides guidance on the claims process and works with you to resolve any concerns. However, with professional packing and careful handling, the risk of damage is significantly reduced.

Addressing Mixed Online Reviews

1. Why does Condor Moving Systems have mixed reviews on Google?

As with any service-based business, experiences can vary from customer to customer. While Condor Moving Systems receives many positive reviews for their professionalism and reliable service, some customers may have had differing experiences. The company works hard to address any concerns and improve their services based on feedback.

• How does Condor Moving Systems respond to negative reviews?

Condor Moving Systems takes all feedback seriously and strives to resolve any issues that arise. The company actively responds to negative reviews, working directly with customers to address their concerns and make improvements to their processes.

• 245. What steps does Condor Moving Systems take to improve based on customer feedback?

Condor Moving Systems continuously reviews customer feedback and uses it to improve their services. This includes enhancing communication, refining their processes, and addressing any specific concerns raised in reviews to ensure a better experience for future customers.

• How can I ensure a positive experience with Condor Moving Systems?

To ensure a positive experience, communicate clearly with Condor Moving Systems about your needs and expectations. Provide accurate information about your inventory, access issues, and timeline, and ask questions throughout the process to avoid misunderstandings.

• Should I be concerned about negative reviews when booking with Condor Moving Systems?

While it’s natural to have concerns, keep in mind that Condor Moving Systems has been in business for over 20 years and has handled thousands of moves. Many customers have had positive experiences, and the company is committed to addressing any issues that arise.

• What can I do if I have a problem during my move with Condor Moving Systems?

If you encounter any issues during your move, contact Condor Moving Systems’ customer service team immediately. They are available to help resolve problems and ensure that your move goes as smoothly as possible.

• How does Condor Moving Systems work to prevent the issues mentioned in negative reviews?

Condor Moving Systems regularly trains their staff and movers, implements quality control measures, and works closely with customers to avoid common issues such as delays, miscommunication, or damage to items. They are always looking for ways to improve based on past feedback.

• Can I trust the positive reviews for Condor Moving Systems?

Yes, many customers have had positive experiences with Condor Moving Systems, praising their professionalism, attention to detail, and customer service. It’s important to look at a range of reviews to get a balanced perspective.

• How does Condor Moving Systems resolve complaints?

Condor Moving Systems resolves complaints by working directly with the customer to understand the issue and find a solution. This may include addressing service concerns, offering compensation, or improving processes for future moves.

1. What should I do if I’m unsure about booking due to mixed reviews?

If you’re unsure about booking, consider reaching out to Condor Moving Systems to discuss any concerns. The company can provide additional information and answer any questions you have, helping you make an informed decision.

Challenges When Choosing a Mover

1. Finding a Reputable Mover

One of the biggest challenges is finding a reputable, trustworthy moving company. With so many options available, it’s important to research thoroughly. Look for movers that are licensed and insured, have FMCSA registration for interstate moves, and maintain good reviews on platforms like Google, Yelp, or the Better Business Bureau (BBB). Choosing a mover with a strong reputation helps prevent scams or poor service.

2. Understanding Pricing and Hidden Fees

Understanding how pricing works and identifying hidden fees can be challenging. Some moving companies provide low initial estimates but add unexpected charges later (such as accessorial charges or fees for handling specialty items). To avoid this, make sure to get a detailed estimate and ask for binding estimates whenever possible. Review all the potential extra fees like long carry, stair carry, or shuttle services, so there are no surprises on moving day.

3. Deciding Between Full-Service and DIY Options

Deciding whether to choose a full-service mover (where packing, unpacking, and other services are included) or handle some tasks yourself can be tricky. Full-service movers are more expensive, but they save time and ensure professional handling of your items. If you’re trying to reduce costs, you might consider partial packing services or packing yourself. Weigh the benefits of time, effort, and cost to choose the best option.

4. Scheduling During Peak Moving Times

Scheduling your move during peak seasons (like summer, weekends, or the end of the month) can result in higher prices and limited availability. To avoid this, book as far in advance as possible or try to schedule your move during the off-season (fall and winter) or mid-week when demand and prices are lower.

5. Evaluating Insurance and Coverage Options

Understanding your coverage options can be confusing. Movers typically offer Released Value Protection (which covers items at $0.60 per pound) and Full Value Protection, which offers more comprehensive coverage but at a higher cost. Some movers also recommend purchasing third-party insurance. It’s essential to evaluate the value of your belongings and choose the right level of protection for your move.

6. Avoiding Moving Scams and Fraud

There are many fraudulent moving companies that offer low-ball estimates and disappear with your belongings or hold them hostage until additional payments are made. To avoid scams, check the company’s FMCSA registration, verify their insurance and license, and read customer reviews. Beware of companies that ask for large deposits upfront or refuse to provide written contracts.

7. Coordinating Logistics and Access

Coordinating the logistics of the move, such as ensuring parking access for large moving trucks, handling staircases, or navigating narrow streets, can be challenging. Movers may charge extra for long carries, shuttle services, or stairs. It’s important to provide accurate information about your home’s layout and accessibility to avoid unexpected fees or complications on moving day.

8. Balancing Cost and Quality of Service

Another challenge is balancing the cost of moving with the quality of service. While it may be tempting to choose the lowest-priced mover, cheaper companies may cut corners or provide subpar service. It’s important to balance cost and value, looking for movers that offer fair pricing while maintaining a high standard of professionalism and care.

9. Dealing with Last-Minute Changes

Sometimes unexpected changes arise, such as needing to add or remove items from the move, needing storage due to a delay in moving into your new home, or encountering access issues. Working with a mover that offers flexibility and clear communication can help you manage these changes without significant disruption to your moving plans.

10. Understanding the Type of Estimate (Binding vs. Non-Binding)

Not all moving estimates are equal. A non-binding estimate can change based on the actual weight or volume of your shipment, while a binding estimate locks in the price. It can be challenging to understand which estimate to choose. Opt for binding or not-to-exceed estimates if you want more certainty about the final cost.

11. Identifying the Level of Professionalism and Communication

Movers who are not responsive or fail to provide clear, prompt communication can make the moving process stressful. It’s important to choose a company that is responsive, transparent, and provides clear timelines and updates throughout the moving process. Reading reviews or asking for referrals from friends and family can help you gauge the company’s professionalism.

Full-Service Mover vs. Broker & Understanding Interlining

What is the difference between a broker and an interlining service?

A broker acts as a middleman, subcontracting moving services to other companies, meaning they don’t physically handle your belongings. Interlining, on the other hand, refers to two or more carriers working together to complete a shipment. In interlining, each carrier directly handles your items at some point during the transport, unlike a broker who may never physically touch the shipment.

Does Condor Moving Systems act as a broker or provide interlining services?

Condor Moving Systems is not a broker but a full-service mover. While they manage all aspects of the move themselves, in rare cases, they may work with trusted interlining partners for specific long-distance moves. Even in those cases, Condor maintains direct oversight to ensure the same quality service.

How does interlining work in the moving industry?

Interlining involves collaborating with multiple carriers to complete the transport of goods, particularly in long-distance or complex routes. Each carrier is responsible for a specific portion of the journey. Unlike a broker, where you don’t know which company is handling the move, interlining partners are vetted, and the process is coordinated to ensure a smooth transition between carriers.

Is interlining more secure than using a broker?

Yes, interlining can offer more security than using a broker. With interlining, the companies involved are actual carriers with physical control over your shipment at various stages. Each carrier is accountable for their part of the move, which tends to provide greater consistency than using brokers who outsource the entire process.

How does Condor Moving Systems handle interlining to maintain quality?

In cases where interlining is required, Condor Moving Systems only works with trusted and vetted partners who meet their high standards for service. Condor remains responsible for coordinating the move, ensuring clear communication, and maintaining the same level of care as with their in-house services .

Why is it important to know if my mover is a broker or provides interlining services?

Knowing whether your mover is a broker or uses interlining services helps you understand who will actually be handling your belongings. With a broker, your move could be outsourced to unknown third parties, which could lead to inconsistent service. With interlining, the carriers involved directly handle your items, providing more accountability and a clearer chain of custody .

Does using interlining affect the cost of my move?

In some cases, interlining could affect the cost depending on the distance and the complexity of the route. However, interlining often provides more flexibility and can be cost-effective for certain types of long-distance moves, without the uncertainty and hidden fees sometimes associated with brokers .

Can I expect the same level of service with interlining as with Condor Moving Systems’ in-house team?

Yes, Condor Moving Systems ensures that any interlining partners meet the same standards for care, professionalism, and efficiency as their in-house team. By maintaining oversight and coordination, Condor ensures that you receive consistent service even when working with interlining partners .

Types of Moving Estimates: Binding, Nonbinding, and Not-to-Exceed

1. What is a binding estimate?

A binding estimate is a fixed price provided by the moving company based on the inventory and services discussed during the estimate process. With a binding estimate, the price will not change, even if the actual weight or volume of your belongings differs from the initial estimate. This ensures that you know exactly what you’ll pay at the end of the move.

• What is a nonbinding estimate?

A nonbinding estimate is an estimate of the cost of your move based on the estimated weight or volume of your items and the services requested. However, the final price may change depending on the actual weight or volume of your shipment. If your actual load is larger or requires more services than originally estimated, you may end up paying more than the nonbinding estimate.

• What is a not-to-exceed estimate?

A not-to-exceed estimate (also called a “guaranteed not-to-exceed” or “binding not-to-exceed” estimate) means that the price quoted is the maximum you will pay. If the actual weight or volume of your shipment is less than estimated, you’ll pay less, but if it’s more, you will not pay more than the original quote. This type of estimate provides flexibility and protection from unexpected costs.

• How does a binding estimate benefit me?

A binding estimate gives you certainty about the cost of your move. It locks in the price based on the original inventory, so even if there are slight changes in the size or weight of your load, you won’t face any unexpected charges. This is ideal for customers who want a guaranteed cost.

• What are the risks of a nonbinding estimate?

With a nonbinding estimate, the final cost may be higher than the initial quote if your shipment turns out to be larger or more complex than originally discussed. If the weight or volume of your items exceeds the estimate, you could end up paying more, so it’s important to be as accurate as possible when describing your move.

• Why might I choose a not-to-exceed estimate?

A not-to-exceed estimate offers both protection and potential savings. If the actual weight or volume of your items is lower than estimated, you’ll pay less, but you’re also protected from paying more if the load is heavier than expected. It’s a good option if you want price flexibility with the peace of mind that you won’t pay over the quoted amount.

• Can I still add items or services with a binding estimate?

Yes, you can add items or services after receiving a binding estimate, but the price may need to be adjusted. If you request additional services or add items not included in the original inventory, the moving company will provide a new binding estimate based on the changes.

• How is a not-to-exceed estimate calculated?

A not-to-exceed estimate is calculated based on the weight or volume of your belongings and the services you need. The estimate includes a maximum price, which won’t increase even if your items exceed the estimated weight. If your actual load weighs less, the price will decrease accordingly.

• What happens if the final cost of my move is less than the binding estimate?

With a binding estimate, you are required to pay the agreed-upon price, even if the actual cost of your move is less than the estimate. The price is locked in based on the original agreement, providing cost certainty.

1. How can I ensure accuracy for a nonbinding estimate?

To ensure accuracy for a nonbinding estimate, provide a detailed and honest inventory of your belongings, including any large, heavy, or specialty items. Be transparent about the services you need, such as packing or storage, and inform the moving company of any potential challenges like stairs or parking issues.

1. Can a not-to-exceed estimate save me money?

Yes, a not-to-exceed estimate can save you money if your actual load ends up being smaller than anticipated. In this case, you’ll pay less than the original estimate, but you’re still protected from paying more if the load is heavier than expected.

1. What type of estimate is best for my move?

The best type of estimate depends on your priorities. If you want cost certainty, a binding estimate is ideal. If you want protection from overages but the potential to save if your move is lighter than expected, a not-to-exceed estimate is the best choice. If you prefer flexibility and don’t mind potential cost changes, a nonbinding estimate may work for you.

Full-Service Mover vs. Broker

1. Is Condor Moving Systems a full-service mover or a moving broker?

Condor Moving Systems is a full-service moving company, not a broker. This means they handle every aspect of your move directly, from packing and loading to transportation and delivery, without outsourcing the work to other companies.

• What is the difference between a full-service mover and a moving broker?

A full-service mover like Condor Moving Systems manages the entire moving process, employing their own trained staff and using their own trucks. A moving broker, on the other hand, acts as a middleman, subcontracting the actual moving services to other companies, which can sometimes result in miscommunication and a lack of control over the quality of service.

• Why should I choose a full-service mover over a broker?

Choosing a full-service mover ensures that you have direct communication with the company handling your move. This provides better consistency and accountability throughout the moving process, as the company managing your move is also the one performing the services. Full-service movers like Condor Moving Systems offer more reliable, hands-on care for your belongings.

• What are the risks of using a moving broker?

When using a broker, your move may be subcontracted to a different company that you didn’t initially select, and there could be a lack of transparency about who is handling your belongings. Brokers may also not be able to guarantee the quality or reliability of the movers they hire, which could lead to delays, miscommunication, or damage to your items.

• How does a full-service move with Condor Moving Systems benefit me?

As a full-service mover, Condor Moving Systems offers end-to-end services, including packing, loading, transporting, unloading, and unpacking if needed. You’ll have one point of contact throughout the entire process, ensuring clear communication and peace of mind knowing the same team is handling your items from start to finish.

• Will I know who is handling my move with Condor Moving Systems?

Yes, since Condor Moving Systems is a full-service mover, you will work directly with their team from beginning to end. This transparency allows you to know exactly who is handling your belongings and who to contact with questions or concerns throughout the moving process.

• Can a full-service mover offer better control over the moving schedule than a broker?

Yes, full-service movers like Condor Moving Systems have direct control over their trucks, staff, and scheduling. This allows them to offer more reliable delivery windows, and a more predictable moving timeline compared to brokers, who may need to coordinate with third-party movers.

• How does Condor Moving Systems ensure quality as a full-service mover?

As a full-service mover, Condor Moving Systems hires and trains their own staff, uses their own trucks, and implements their own quality control processes. This ensures that every step of your move is handled with professionalism and care, leading to a better customer experience.

• Does Condor Moving Systems handle special requests, or are these outsourced likes with brokers?

Condor Moving Systems handles all special requests in-house, meaning that services like packing fragile items, disassembling and reassembling furniture, and storage solutions are managed directly by their team. This allows them to maintain control over the quality and timing of these services.

1. What should I ask when comparing full-service movers and brokers?

When comparing full-service movers and brokers, ask whether the company handling your move will be performing all the services directly or subcontracting them. You should also inquire about their insurance coverage, licensing, and whether they provide consistent communication throughout the move.

1. These questions explain the benefits of choosing a full-service mover like Condor Moving Systems over a broker, highlighting the direct control, better service quality, and accountability that full-service movers provide.

General Moving Services

1. What services are included in the move?

Condor Moving Systems provides limited furniture disassembly, pad wrapping, loading, unloading, and reassembly. The crew will only disassemble and reassemble furniture. Items such as workout equipment, entertainment centers, and appliances must be prepared by the customer or third-party services.

• Are there any items Condor Moving Systems does not move?

Yes, Condor Moving Systems does not move or pack the following:

1. Jewelry, cash, or collections (coins, stamps, etc.)
   1. Plants, perishable items, or animals
   1. Firearms and ammunition
   1. Hazardous items, such as explosives or flammable substances
2. What happens if my delivery exceeds the estimated transit time?

If delivery exceeds the estimated transit time, Condor Moving Systems will reimburse $15 per day for each delayed day.

• What are Condor Moving Systems’ policies on moving pool tables, pianos, and custom bicycles?
  • Pianos: Condor will only move pianos from ground floor to ground floor and will not re-tune them.
  • Pool tables: Condor will disassemble pool tables but will not reassemble them due to the leveling equipment required.
  • Custom bicycles: The customer must disassemble and reassemble custom bicycles for safe transport.
• What is Condor Moving Systems’ policy on hoisting furniture?

Condor Moving Systems does not hoist furniture. The shipper is responsible for ensuring items fit through standard access points.

• Can Condor Moving Systems move pressed wood furniture?

Condor will accept pressed wood furniture at the shipper’s risk. The company will not disassemble or reassemble pressed wood furniture, and it is not covered for damages.

• Does Condor Moving Systems offer debris removal?

No, Condor Moving Systems does not provide debris or trash removal services after the move is completed. It is the customer’s responsibility to handle any trash or packing material disposal.

• What types of payment methods does Condor Moving Systems accept?

Condor Moving Systems accepts Visa, MasterCard, and Discover (with a 3% convenience fee), money orders, and cashier’s checks. Cash and personal checks are not accepted. The final payment at delivery must be made by postal money order only.

• Can Condor Moving Systems move items to or from a high-rise building?

Yes, Condor Moving Systems can move items to or from high-rise buildings. However, customers should inform the company in advance so that proper arrangements can be made, such as securing elevator access or ensuring compliance with building regulations. Additional fees for long carry or stair access may apply.

1. How does Condor Moving Systems handle delays due to weather or unforeseen circumstances?

Condor reserves the right to reschedule pick-up or delivery dates due to bad weather or force majeure events.

1. Can Condor Moving Systems handle international moves?

No, Condor Moving Systems specializes in domestic moves within the U.S. For international relocations, customers should

1. What should I expect on moving day?

On moving day, the moving team will consist of a designated job foreman and helpers. The foreman will explain all the necessary paperwork, conduct a walk-through, and ensure that everything is loaded onto the truck.

1. Should I tip my movers?

Tips are customary but not required. Keep in mind that the crew at pick-up may not be the same as the crew at delivery.

1. What happens after my household goods are picked up?

A customer service representative will contact you the next business day to confirm your final total, delivery address, and your first date for delivery.

1. What are Condor Moving Systems’ certifications?

Condor Moving Systems is a licensed, insured, certified Pinnacle Mover and a member of the Southwest Movers Association and ProMover through the American Moving and Storage Association.

1. How do I schedule a move with Condor Moving Systems?

Customers can contact Condor’s sales consultants through their toll-free number or website to schedule a move.

Types of Moving Estimates: Over-the-Phone, Virtual, and Onsite

1. What is the difference between an over-the-phone estimate and an onsite estimate?

An over-the-phone estimate is based on the information you provide to the moving consultant regarding your inventory and moving details. In contrast, an onsite estimate involves a professional visiting your home to visually assess your belongings and provide a more precise estimate based on what they see.

• What is a virtual estimate and how does it work?

A virtual estimate allows you to walk through your home using a smartphone, tablet, or computer, showing your belongings to a moving consultant through video conferencing. This gives the consultant a clearer idea of the volume and size of items to be moved, like an onsite estimate, but without requiring an in-person visit.

• Why might I choose an over-the-phone estimate?

An over-the-phone estimate is convenient if you have a clear understanding of your inventory and can accurately describe the items and services you need. However, it may be less accurate than other estimate types since the consultant cannot visually inspect your belongings.

• What are the benefits of a virtual estimate?

A virtual estimate provides the accuracy of an onsite estimate without requiring someone to physically visit your home. This is particularly convenient if you’re short on time or prefer to limit in-person interactions. Virtual estimates allow the moving consultant to assess your belongings visually, making it easier to spot items that may affect the final cost.

• When is an onsite estimate the best option?

An onsite estimate is ideal when you want the most accurate assessment of your move. By seeing your home in person, the moving consultant can account for factors such as large or awkwardly shaped furniture, staircases, parking accessibility, and any special handling requirements.

• How does the accuracy of these estimates compare?

Onsite estimates are typically the most accurate since the moving consultant can see all the items in your home and consider logistics such as access points and fragile items. Virtual estimates are also very accurate, as they allow the consultant to visually inspect your belongings remotely. Over-the-phone estimates, while convenient, may be less precise as they rely solely on the information you provide.

• Can I switch from an over-the-phone estimate to a virtual or onsite estimate if needed?

Yes, if you start with an over-the-phone estimate but want more accuracy, you can switch to a virtual or onsite estimate. Condor Moving Systems offers flexibility to ensure you receive the most accurate quote for your move.

• What factors might be missed during an over-the-phone estimate?

Over-the-phone estimates can miss factors such as the size and weight of certain items, fragile belongings requiring special care, and challenging access points like narrow staircases or long carries. These details can impact the final cost, so it’s important to be as thorough as possible during the call.

• How long does each type of estimate take?

An over-the-phone estimate can be completed in as little as 15-30 minutes, depending on the complexity of your move. A virtual estimate typically takes 30-60 minutes, as it involves a real-time walkthrough of your home. An onsite estimate may take slightly longer, around 45-60 minutes, depending on the size of your home and the number of items.

1. Can I get a binding estimate with any of these methods?

Yes, Condor Moving Systems can provide binding estimates through any method—over the phone, virtual, or onsite. However, onsite or virtual estimates tend to provide the most accurate binding estimates, as they allow the consultant to account for all items and potential challenges.

1. What should I do to prepare for an over-the-phone, virtual, or onsite estimate?

For all types of estimates, you should have a clear idea of what items you plan to move, including any large or fragile items. For virtual and onsite estimates, make sure all rooms, closets, and storage areas are accessible, and be prepared to point out any special requirements or potential challenges, such as parking or narrow hallways.

Pricing for Long-Distance Moves

1. How is the price of a long-distance move determined?

The price of a long-distance move is determined by several key factors, including the distance between the origin and destination, the weight or volume of your belongings, any additional services (e.g., packing, storage, or specialty item handling), and accessorial charges such as long carry or shuttle fees.

• What is the primary factor in determining the cost of a long-distance move?

The primary factor in determining the cost of a long-distance move is the volume of the shipment. Condor Moving Systems will calculate the total weight of your belongings or estimate the volume (cubic feet) based on the items being moved. This weight or volume is then used to determine the base cost of your move.

• Does the distance between my current home and destination affect the cost?

Yes, the distance between your current home and your destination is a significant factor in pricing a long-distance move. The further the distance, the higher the cost, as longer moves require more fuel, time, and resources.

• How do additional services affect the price of a long-distance move?

Additional services, such as packing, unpacking, storage, or handling of specialty items (like pianos or pool tables), will increase the overall cost of your long-distance move. Each service is priced separately, and the final cost will include charges for any services you request beyond basic transport.

• Are accessorial charges part of the long-distance moving cost?

Yes, accessorial charges are added to the base cost of the move if additional services or conditions are required. This can include long carry, stair carry, shuttle services, or handling bulky items. These charges are applied when movers encounter logistical challenges that require extra time, effort, or equipment.

• Does the time of year affect the cost of a long-distance move?

Yes, the time of year can affect the price of a long-distance move. Peak moving seasons—such as summer, weekends, and holidays—often come with higher demand and therefore higher prices. If you can move during the off-season or mid-week, you may be able to get a lower rate.

• How is the weight of my shipment calculated?

The weight of your shipment is calculated by weighing the moving truck before and after it is loaded with your belongings. This weighing process takes place at certified weigh stations, and the difference in weight determines the cost. If your move is priced by volume, the crew will estimate the cubic footage of your items instead.

• Can I reduce the cost of my long-distance move?

Yes, you can reduce the cost of your long-distance move by decluttering and moving fewer items. Additionally, packing your own belongings, avoiding peak moving times, and preparing your home to minimize accessorial charges (e.g., ensuring easy truck access) can also help lower the cost.

• Are there any hidden fees I should be aware of?

Condor Moving Systems provides a detailed estimate that outlines all potential fees, including any accessorial charges and additional services. However, unexpected fees may arise if conditions on moving day differ from what was planned (e.g., unexpected long carries or the need for a shuttle). It’s important to review your estimate and communicate any special requirements in advance.

1. What is the difference between a binding and nonbinding estimate for a long-distance move?

A binding estimate is a guaranteed price based on the agreed-upon weight or volume and services at the time of booking, while a nonbinding estimate is an approximation based on your inventory. The final cost of a nonbinding estimate may change if the actual weight or volume of your items differs from the initial estimate.

1. How does Condor Moving Systems provide an estimate for a long-distance move?

Condor Moving Systems can provide an estimate for a long-distance move through an onsite estimate, virtual estimate, or over-the-phone estimate. For the most accurate pricing, a virtual or onsite estimate is recommended, where a moving consultant can visually assess the size and volume of your belongings.

1. Can I request storage services during a long-distance move?

Yes, storage services are available for long-distance moves. If your new home isn’t ready to receive your belongings, Condor Moving Systems offers short-term or long-term storage options. Storage fees will be added to the total moving cost, and the price will depend on the duration and size of the shipment.

1. How does Condor Moving Systems determine charges for handling special items?

Items such as pianos, pool tables, and large appliances may require special handling, which can incur additional charges. These items often need extra equipment, manpower, or disassembly and reassembly, and the fees are based on the complexity and time required to safely move them.

1. What happens if I add or remove items from my shipment after receiving a quote?

If you add or remove items from your shipment after receiving a quote, the price may change. The final cost will be adjusted based on the actual weight or volume of the items moved and any additional services requested. It’s important to inform Condor Moving Systems of any changes as soon as possible to update your estimate.

Coverage Options for Shipments

1. What level of coverage or valuation protection would you like for your belongings? (Released value coverage is standard, but full value protection is recommended for higher-value items.) Are there high-value items that need to be declared for special coverage? (Valuable items often require additional coverage or documentation.)
2. What coverage options does Condor Moving Systems offer for my shipment?

Condor Moving Systems offers two main types of coverage for your shipment: Released Value Protection (standard coverage) and Full Value Protection (third-party insurance). Each option provides a different level of liability for the moving company in case of loss or damage.

• What is Released Value Protection?

Released Value Protection is the basic coverage provided at no additional cost. Under this option, Condor Moving Systems’ liability is limited to $0.60 per pound per item. For example, if a 100-pound item is damaged, you would receive up to $60 in compensation, regardless of the item’s actual value.

• What is Full Value Protection?

Full Value Protection (FVP) is a more comprehensive coverage option that you can purchase separately, typically through a third-party insurer. Under FVP, Condor Moving Systems is liable for the full replacement value of any lost or damaged items. This means that the company will either repair the item, replace it with a similar item, or pay you the item’s current market value.

• How is Full Value Protection calculated?

Full Value Protection is calculated based on the declared value of your shipment. You and the moving company will agree on a value for your entire shipment, and the cost of FVP will be determined based on that value. This type of coverage offers more comprehensive protection but comes at an additional cost.

• What is not covered under Released Value Protection?

Released Value Protection does not cover the full replacement or repair of high-value items. It also has significant limitations on reimbursement, as the compensation is based solely on the weight of the item, not its value. Items such as jewelry, electronics, or expensive furniture will receive minimal compensation if lost or damaged under this coverage.

• How do I decide between Released Value Protection and Full Value Protection?

If you are moving valuable or sentimental items that would be costly to replace, Full Value Protection offers more comprehensive coverage. However, if your belongings are easily replaceable or you want to minimize costs, Released Value Protection may suffice. It’s important to assess the value of your items and your risk tolerance when deciding.

• Can I purchase third-party insurance for my shipment?

Yes, Condor Moving Systems allows customers to purchase third-party insurance for additional coverage. This can provide peace of mind by ensuring your belongings are fully covered for their actual value, offering more protection than the standard Released Value Protection.

• What happens if I don’t select any coverage option?

If you don’t select a coverage option, Condor Moving Systems will automatically provide Released Value Protection, which is the standard liability coverage at no extra cost. You can upgrade to Full Value Protection or third-party insurance if you want more comprehensive coverage.

1. What is considered an item of extraordinary value, and how is it covered?

Items of extraordinary value are those worth more than $100 per pound, such as fine art, jewelry, antiques, or high-end electronics. These items must be specifically listed on the inventory to be fully covered. If they are not listed, they may not be eligible for full compensation under any coverage plan.

1. How are claims handled if an item is damaged during the move?

If an item is damaged during the move, you must file a claim with Condor Moving Systems within nine months of the delivery date. The company will assess the claim based on the selected coverage. If you opted for Full Value Protection, they will either repair, replace, or reimburse you for the item’s value.

1. Does coverage include protection against Acts of God (e.g., natural disasters)?

Coverage for Acts of God, such as floods, hurricanes, or earthquakes, is generally excluded under both Released Value Protection and Full Value Protection. You may need to purchase additional third-party insurance if you want protection against these types of events.

1. How does coverage work for items packed by the customer?

Items packed by the customer (also known as PBO or “Packed by Owner”) may not be fully covered under either Released Value Protection or Full Value Protection unless there is visible external damage to the box. If the contents of a box are damaged but there is no sign of damage to the exterior, the claim may not be accepted.

1. Can I request coverage for specific high-value items?

Yes, you can request additional coverage for specific high-value items by listing them on the High-Value Inventory form. This ensures that these items receive adequate protection during the move, and they will be eligible for full coverage under Full Value Protection.

1. What should I do if I want to upgrade my coverage after booking the move?

If you decide to upgrade your coverage after booking the move, contact Condor Moving Systems as soon as possible. You can choose to purchase Full Value Protection or arrange for third-party insurance before the moving process begins. Changes to coverage may not be possible once the move has started

Accessorial Charges Explained

1. What are accessorial charges?
2. Accessorial charges are additional fees for services that go beyond standard loading, transporting, and unloading of your items. These charges cover extra services like packing, long carry, stairs, shuttle services, or handling special items such as pianos or large appliances.
3. What types of services usually result in accessorial charges?
   1. Packing services (full or partial)
   1. Unpacking services
   1. Disassembly and reassembly of furniture
   1. Handling bulky or heavy items such as pianos, pool tables, or large appliances
   1. Long carry charges when movers must carry items more than 150 feet from the truck to your home
   1. Stair carry charges for moving items up or down more than 14 steps
   1. Shuttle service if the moving truck cannot access your location and a smaller vehicle is required.
4. How are accessorial charges calculated?

Accessorial charges are typically based on the time, effort, and materials required to perform the additional service. For example, a stair carry fee may be charged per flight of stairs, and a long carry fee is based on the distance movers must carry your items. Shuttle services are usually charged based on the size of the load and the distance between the moving truck and your home.

• What is a long carry charge?

A long carry charge applies when movers must carry your items a significant distance from the truck to your home. If the distance exceeds 150 feet, an additional fee will be charged to cover the extra time and effort required. This often happens in situations where the moving truck cannot park close to your home.

• What does a stair carry charge?

A stair carry charge is an additional fee applied when movers need to carry items up or down more than 14 steps. This fee covers the extra physical effort and time required to safely move items on stairs. The charge is typically per flight of stairs and may apply to both the origin and destination locations.

• What is a shuttle service charge?

A shuttle service charge occurs when a full-sized moving truck cannot access your home due to narrow streets, low bridges, or parking restrictions. In this case, a smaller truck or shuttle vehicle is used to transport your items from the large truck to your home. Shuttle charges are typically calculated based on the size of your shipment and the distance between the trucks.

• Are there charges for handling large or bulky items?

Yes, handling large or bulky items such as pianos, pool tables, or large appliances may result in additional fees. These items require special equipment, extra manpower, and careful handling, which can add to the overall cost of the move. If items need to be disassembled or reassembled, additional charges may apply.

• How do accessorial charges impact the final cost of my move?

Accessorial charges are added to the base cost of your move, increasing the overall price. It’s important to discuss these potential charges with your moving consultant in advance to avoid surprises on moving day. Knowing about accessorial charges can help you plan and budget for your move more accurately.

1. Can I avoid accessorial charges?

In some cases, you can avoid or reduce accessorial charges by preparing in advance. For example, if possible, you can park the moving truck closer to your home to avoid long carry charges, or you can handle packing and disassembly tasks yourself. However, some charges, such as stair carry or shuttle service fees, may be unavoidable if your home’s layout or location presents logistical challenges.

1. How are accessorial charges communicated to me?

Accessorial charges are typically discussed during the initial consultation when Condor Moving Systems reviews your moving details. These charges are included in your estimate if the services are expected. If additional services are required on moving day, such as unexpected long carries or stairs, the movers will inform you before applying any additional fees.

1. Are accessorial charges included in the initial estimate?

Some accessorial charges may be included in the initial estimate if they are known ahead of time, such as packing services or stair carry fees if these details are provided during the consultation. However, certain charges, like long carry or shuttle services, may only become apparent on moving day depending on the conditions at both locations.

1. What if I don’t agree with the accessorial charges?

If you believe accessorial charges were applied unfairly or unexpectedly, discuss the situation with the moving foreman or contact Condor Moving Systems’ customer service team. It’s important to review your contract and estimate in advance to understand what charges may apply. Most disputes can be resolved by clarifying the services performed and the fees associated with them.

1. How can I prepare for potential accessorial charges?

To prepare for potential accessorial charges, be as detailed as possible when discussing your move with Condor Moving Systems. Inform them about stairs, narrow streets, parking restrictions, or any large items that may require special handling. This allows the moving consultant to include potential accessorial charges in your estimate, so you can budget accordingly

Packing Services with Condor Moving Systems

1. What is required for packing?

Shippers are responsible for packing all items in sturdy boxes unless they request packing services from Condor Moving Systems. Fragile items like mirrors, pictures, and TVs must be properly packed in boxes with adequate cushioning (e.g., bubble wrap or packing paper) to prevent damage.

2. How does Condor Moving Systems protect delicate or high-value items?

Delicate or high-value items must be professionally packed either by Condor Moving Systems or a third party. Condor is not liable for damage if these items are not packed properly. You can request packing services to ensure items like glassware, electronics, and artwork are safely packed .

3. Are there any restrictions on what I can pack myself?

Yes, Condor does not accept liability for items packed by the customer (PBO) if they are not packed properly. Fragile and high-value items should be packed professionally to ensure they are covered under any insurance or liability coverage .

4. What if I need help with packing but haven’t requested it in advance?

The moving crew will have packing materials available and can assist with packing on moving day at an additional cost. Any last-minute packing will incur charges for both labor and materials used .

5. Are there specific requirements for moving large appliances?

Large appliances, such as refrigerators, washers, and dryers, must be disconnected, drained, and prepared for moving by the customer or a third party. Condor Moving Systems does not provide disconnection or reconnection services but can recommend third-party providers .

6. What packing materials does Condor Moving Systems offer?

Condor offers moving kits and packing supplies online with free shipping. The crew also carries packing materials on moving day, which can be purchased if you run out of supplies .

7. What are the requirements for shipping mattresses?

Mattresses must be covered in heavy-duty plastic bags or boxes for sanitary reasons. Condor will not accept uncovered mattresses for transport .

8. Why is proper packing important for my move?

Proper packing ensures the safety of your items during transit. Well-packed boxes protect your belongings from damage, while improper packing increases the risk of items being crushed, broken, or lost .

9. What happens if I don’t pack my items properly?

If items are not packed properly, Condor Moving Systems will not be held liable for any damage that occurs during the move. All items must be packed in sturdy boxes, and fragile items must be adequately cushioned .

10. Can I pack my items in trash bags?

No, Condor Moving Systems does not accept items packed in trash bags. All items must be packed in sturdy boxes to ensure their safety during transit .

11. How does packing affect the final cost of my move?

If your items are not packed properly and require additional packing services on moving day, extra charges will apply for both labor and materials. Packing in advance or requesting professional packing services can help avoid these costs .

12. What if I don’t finish packing by moving day?

If you haven’t finished packing when the movers arrive, Condor’s crew can assist, but there will be additional charges for any materials and labor required to complete the packing .

13. What packing services does Condor Moving Systems provide?

Condor Moving Systems offers full packing services, where the crew will pack all your belongings, and partial packing services, where they pack only selected items. Professional materials and careful packing techniques are used to protect your items.

14. How are fragile items packed?

Fragile items such as glass, mirrors, TVs, and electronics are packed with proper cushioning, including bubble wrap or packing paper. Condor Moving Systems ensures these items are securely packed for safe transport.

15. Can I pack food or perishable items?

No, Condor Moving Systems does not move perishable items. Any food or perishable goods should be disposed of or donated before moving day.

16. How can I pack efficiently to save space and protect my items?

Pack boxes tightly to the edges to prevent items from shifting during transit. Use packing materials to fill empty spaces and avoid using oversized boxes that may collapse under weight.

17. Are there items Condor Moving Systems recommends packing yourself?

Yes, items of high sentimental or financial value, such as jewelry, passports, and important documents, should be packed and transported by the customer to ensure they are not lost or damaged.

18. How should I label my boxes for an organized move?

Label each box with its contents and the room it belongs in. This will help movers place the boxes in the correct rooms at your destination, making unpacking easier for you.

19. What should I do if I want Condor to handle all my packing?

If you want Condor Moving Systems to handle all your packing, request full packing services in advance. The team will bring all necessary materials and professionally pack your items on moving day.

20. What are the benefits of using professional packing services?

Professional packing services save you time and ensure that your items are packed securely for transport. Movers are trained to pack fragile, bulky, and high-value items to reduce the risk of damage during transit.

21. Are there any large or specialty items (e.g., pianos, pool tables, large appliances)? (Specialty items may require additional handling or equipment.)

Unpacking Services with Condor Moving Systems

1. Does Condor Moving Systems offer unpacking services?

Yes, Condor Moving Systems offers unpacking services as an additional option. Their team can unpack your boxes, place items on flat surfaces, and remove packing materials, making the settling-in process easier.

• What is included in Condor Moving Systems’ unpacking services?

Unpacking services include removing items from boxes and placing them on flat surfaces, such as countertops or tables. Condor will also remove and dispose of packing materials. However, items will not be placed into cabinets, drawers, or closets unless this is specifically requested in advance.

• Can I request partial unpacking services?

Yes, you can request partial unpacking services if you only need help with specific items or rooms. This gives you the flexibility to handle some of the unpacking yourself while having professional help for more difficult or time-consuming tasks.

• How much do unpacking services cost?

The cost of unpacking services depends on the size of your shipment and the amount of unpacking required. Pricing is typically based on the time it takes to unpack and the number of crew members needed. Your moving consultant will provide an estimate based on your needs.

• When should I request unpacking services?

It’s recommended to request unpacking services when booking your move to ensure the crew is prepared. However, if you decide you need unpacking services after the move, you can contact Condor Moving Systems to add this service, though availability may be limited.

• How long does the unpacking process take?

The time required for unpacking depends on the size of your move and the amount of assistance needed. A small to medium-sized move can typically be unpacked in a few hours, while larger moves may take a full day.

• What happens to the packing materials after unpacking?

After unpacking, Condor Moving Systems will collect and dispose of all packing materials, including boxes, bubble wrap, and packing paper. This helps reduce the clutter in your new home and ensures a smooth settling-in process.

• Do I need to be present for unpacking services?

Yes, it’s recommended that you or a representative be present during the unpacking process to instruct the movers on where items should be placed and to address any specific concerns or questions.

• Can Condor Moving Systems help with assembling furniture during unpacking?

Yes, Condor Moving Systems can reassemble furniture that was disassembled during the move. However, furniture assembly should be discussed in advance to ensure that the crew is prepared for this task.

1. Will Condor Moving Systems organize my belongings during unpacking.

While Condor’s team will unpack your items and place them on flat surfaces, they do not provide organizing services (e.g., putting items into cabinets or closets) unless requested. If you need specific organization, discuss this with the team when booking.

1. What should I do if I only need help unpacking fragile or large items?

If you only need assistance unpacking fragile or large items, you can request partial unpacking services. The movers will focus on carefully unpacking and placing those items while leaving other unpacking tasks to you.

1. Can I request unpacking services after my move has been completed?

Yes, if you decide after your move that you need unpacking assistance, you can contact Condor Moving Systems to arrange for the service. However, this is subject to crew availability, and it’s best to request unpacking services when booking your move.

Price Changes

1. What can cause the final moving price to change?

The final moving price may change if additional items are shipped that were not on the original inventory list, if extra services (e.g., packing or long carry) are required, or if access at either the pick-up or delivery location is restricted.

• How does shipping additional items affect the price?

If you add items that were not included in the original estimate, the price will increase based on the additional cubic footage or weight of the shipment.

• Will the price change if I request packing services on the day of the move?

Yes, if you request additional packing services that were not part of the original quote, there will be extra charges based on the materials and labor required.

• How does long carry affect the final price?

Long carry charges apply if movers must carry items more than 150 feet from the truck to the home. These charges typically start at $75 and can increase depending on the distance.

• What does stair carry charges and how do they affect the price?

Stair-carry charges apply if the pick-up or delivery location has more than 14 steps. These charges start at $75 and may increase depending on the number of stairs.

• How do shuttle services impact the final cost?

Shuttle services are required if an 18-wheeler cannot access the pick-up or delivery location, and items need to be transferred to a smaller truck. Shuttle charges start at $350 and vary based on shipment size and distance.

• What is the minimum charge for shuttle services?

Shuttle services, required when large trucks cannot access the delivery site, are billed at $0.75 per cubic foot with a minimum charge of $450.

• Will my final price increase if there are unexpected access issues?

Yes, if access to the home is limited (e.g., narrow streets, restricted parking, or building regulations), additional services like long carry or shuttle may be needed, which will increase the price.

• Can the price change if I change my move date?

Yes, changing the move date could result in price changes, especially if the new date falls during a peak season (e.g., summer or holidays), when prices may be higher due to increased demand.

1. What happens if I don’t provide accurate inventory details?

If your actual inventory differs from what was provided in the original estimate, the final price will be adjusted based on the additional items or weight.

1. How does storage impact the overall cost?

If your items need to be stored because you cannot receive them at the destination, storage fees will apply. The longer the items remain in storage, the higher the final cost.

1. Can the price change due to changes in fuel costs?

Yes, a fuel surcharge may be added to your final bill, which can vary between 10% and 20% based on current fuel prices.

1. What happens if I need to reschedule or cancel my move at the last minute?

Rescheduling or canceling your move at the last minute could result in additional charges. The amount depends on how close the reschedule or cancellation is to the original moving date.

1. How can I avoid unexpected price changes?

To avoid unexpected price changes, provide an accurate inventory list, ensure the movers have clear access to both locations, and communicate any special requests or challenges (e.g., stairs, shuttle needs) with your moving consultant in advance.

Importance of Providing Accurate Inventory

1. Why is it important to provide an accurate inventory for my move?

Providing an accurate inventory ensures that Condor Moving Systems can give you a precise estimate for your move. It helps the movers plan for the right truck size, the number of movers needed, and any special equipment required. An inaccurate inventory may result in additional charges or delays on moving day.

• How does an accurate inventory affect the final price?

The final price for your move is based on the volume or weight of the items being moved. If your inventory is incomplete or inaccurate, the movers may encounter more items than expected, which could increase the final cost. Providing a detailed inventory helps avoid unexpected charges.

• What happens if I forget to include items in my inventory?

If you forget to include items in your inventory, Condor Moving Systems will need to adjust on moving day. This could result in additional charges for the extra volume or weight, and in some cases, they may not be able to accommodate all of your items if the truck is already full.

• How does an accurate inventory help with planning the logistics of my move?

An accurate inventory allows Condor Moving Systems to properly allocate resources, such as the number of movers, packing materials, and the size of the truck. It also helps them plan for any special handling requirements, such as moving large furniture, fragile items, or heavy equipment.

• Can I update my inventory after booking my move?

Yes, you can update your inventory after booking, but it’s important to communicate any changes to Condor Moving Systems as soon as possible. Last-minute changes may affect the price and logistics of your move, so keeping your inventory up to date ensures a smooth process.

• How do I provide an accurate inventory for my move?

To provide an accurate inventory, go through each room of your home and list all items that need to be moved. Include large items such as furniture and appliances, as well as smaller items like boxes, electronics, and fragile goods. Be thorough and honest about the volume and size of each item.

• Does providing an accurate inventory affect the timeline of my move?

Yes, an accurate inventory helps Condor Moving Systems determine how long the move will take. Knowing the size and volume of your shipment allows them to allocate the right amount of time for loading, transport, and unloading, ensuring that the move stays on schedule.

• What if I add items to my move on moving day that were not listed in the inventory?

If you add items on moving day that were not listed in the inventory, Condor Moving Systems will do their best to accommodate the changes, but additional charges will apply based on the extra volume or weight. It’s best to communicate these changes ahead of time to avoid complications.

• How does an accurate inventory help with insurance or valuation coverage?

Having an accurate inventory is essential for proper insurance or valuation coverage. In the event of a claim for lost or damaged items, the inventory list will serve as a reference for what was included in the shipment. If items are missing from the inventory, they may not be covered under the valuation protection.

1. Can an inaccurate inventory lead to delays on moving day?

Yes, if the movers arrive and find that your inventory is much larger than anticipated, it could lead to delays. They may need to send additional trucks or movers, which could disrupt the timeline of your move. Providing an accurate inventory helps ensure the move proceeds smoothly without unexpected delays. Providing an accurate inventory helps ensure that your move is priced correctly, planned efficiently, and covered properly under any insurance or valuation coverage, preventing unexpected charges, delays, or complications on moving day.

Access at Origin and Destination

1. Why is access important at both the origin and destination locations?

Access is crucial because it determines how easily the movers can load and unload your items. Restricted access may require additional services like long carry or shuttle, which can affect the final price.

• What should I do if my home has limited access for large trucks?

Inform your moving consultant as soon as possible if your home has limited access for large trucks, such as narrow streets, gated communities, or parking restrictions. This will allow the movers to plan accordingly and avoid delays.

• What happens if an 18-wheeler cannot access my location?

If an 18-wheeler cannot access your location, a shuttle service will be required to transfer your items to a smaller truck for pick-up or delivery. Shuttle services start at $350, and additional charges will apply based on the distance and size of your shipment.

• How do stairs affect the moving process?

If your pick-up or delivery location has more than 14 steps, a stair carry charge will be applied. Stairs make the moving process more labor-intensive, which can impact both the time required and the final cost.

• What is considered a “long carry,” and how does it affect my move?

A long carry occurs when the distance from the truck to your home exceeds 150 feet. This requires more time and effort from the movers, resulting in an additional charge that starts at $75.

• What access details should I provide to my moving consultant?

You should inform your moving consultant about any potential access issues, including narrow streets, stairs, parking restrictions, elevators, loading dock requirements, or obstacles that might affect the loading or unloading process.

• How can I avoid additional charges related to access?

To avoid unexpected charges, provide accurate access details during the initial consultation. Ensure the movers can park close to your home and let them know about any stairs or other challenges at both the origin and destination.

• How do high-rise buildings affect the moving process?

Moving to or from high-rise buildings may require special arrangements, such as reserving elevators or accessing a loading dock. If a building has restricted access for large trucks, shuttle services or long carry charges may apply.

• What if I don’t know the access conditions at my new home?

If you’re unsure about access conditions at your new home, communicate this with your moving consultant. They can help you investigate or adjust the moving plan to account for any potential challenges.

1. Can a lack of access at the destination delay my delivery?

Yes, limited access at the destination can delay the delivery if the movers need to arrange for shuttle services or navigate difficult conditions. Communicate access issues in advance to minimize potential delays.

1. Will I be charged if there are parking restrictions at my location?

Yes, if the movers cannot park close to your home due to parking restrictions or regulations, you may incur long carry or shuttle service charges depending on the distance between the truck and your home.

1. What if I fail to mention access issues before the move?

If access issues are not mentioned beforehand, the movers may encounter difficulties on moving day, which could lead to delays and additional charges. Always inform your moving consultant of any potential access challenges in advance.

1. How are items handled if a shuttle is needed for delivery?

If an 18-wheeler cannot access the delivery location, a smaller truck or “shuttle” may be used. Shuttle fees are charged at $0.75 per cubic foot, with a minimum fee of $450. These charges are typically determined at the time of delivery.

How My Shipment Will Be Kept Together

1. How does Condor Moving Systems ensure my shipment stays together during the move?

Condor Moving Systems tags and inventories each item during the loading process to ensure that all items in your shipment are accounted for and kept together. This helps maintain organization throughout the move.

• Will my shipment be combined with other customers’ items?

For long-distance moves, your items may be loaded onto a truck with other shipments. However, each shipment is carefully inventoried and separated to ensure that items are delivered correctly and kept together.

• How are items labeled and tracked?

Each item in your shipment is labeled with a unique inventory tag. The corresponding inventory list is used to check items off during loading and unloading, ensuring all items are accounted for at each stage of the move.

• Can I request a dedicated truck to keep my shipment separate?

Yes, Condor Moving Systems offers dedicated truck services for an additional fee. This ensures that your items are the only ones on the truck and guarantees a more controlled delivery schedule.

• How can I keep track of my belongings during the move?

You will receive an inventory sheet listing all items in your shipment, and you can use this sheet to check off items as they are loaded and unloaded to ensure nothing is missing.

• How are large or bulky items handled to keep them together with the rest of my shipment?

Large or bulky items, such as furniture or appliances, are carefully packed and loaded onto the truck along with the rest of your shipment. Condor Moving Systems uses secure packing methods and keeps these items with your other belongings.

• Will my shipment be repacked or moved to another truck during transit?

In some cases, shipments may be transferred between trucks, particularly during long-distance moves. However, all items are carefully inventoried and tracked during these transitions to ensure they remain together.

What happens if my items need to go into storage during the move?

• If your items need to be placed in storage, they will be stored in a secure, climate-controlled facility. Items are labeled and inventoried to ensure that they remain together and are ready for delivery when needed.
• How does Condor Moving Systems prevent items from being mixed up with other shipments?

Each item in your shipment is tagged with a unique inventory number, and the entire shipment is kept together in the truck or storage unit. Separate inventory sheets are used for each customer to avoid any mix-ups with other shipments.

1. What should I do if I notice something missing from my shipment during delivery?

If any items are missing, notify the delivery team immediately and check your inventory sheet. Report missing items to Condor Moving Systems, and the company will work to locate and deliver the missing items.

1. How are fragile or valuable items kept safe with the rest of my shipment?

Fragile or valuable items are packed securely with special padding and placed in safe positions in the truck to minimize the risk of damage. These items are labeled and included in your inventory list to ensure they are accounted for.

1. What can I do to help ensure my shipment stays organized?

Label your boxes clearly with your name, the destination room, and the contents. Providing detailed instructions to the movers and using the inventory sheet to check off items at both pick-up and delivery will help keep your shipment organized.

1. How are high-value or sentimental items handled to ensure they stay with my shipment?

High-value or sentimental items should be packed carefully and listed separately on your inventory sheet. You may also want to transport such items yourself to ensure they stay safe.

1. What if my shipment gets separated during the move?

If your shipment is separated or delayed during transit, Condor Moving Systems will work to locate and reunite the items as quickly as possible. Always check your inventory sheet and report any discrepancies immediately.

Scheduling and Rescheduling

1. Can Condor reschedule the move?

Yes, Condor reserves the right to reschedule pick-up or delivery dates due to bad weather or force majeure.

• Can I change my moving date after booking?

Yes, you can change your moving date, but changes are subject to availability and may incur additional fees depending on how close the change is to the original moving date.

• What should I do if I need to file a police report for lost high-value items?

Condor may require the customer to file a police report with local authorities for lost high-value items. Condor will cooperate fully with any investigations.

• When will I be contacted about my pick-up?

You will receive a call one business day before your scheduled pick-up with a 2–4-hour time frame for the movers’ arrival.

• How far in advance should I book my long-distance move?

It’s recommended to book your long-distance move as early as possible to secure your preferred moving date. During peak moving seasons (summer, holidays), availability may be limited, so booking several weeks in advance is ideal

Moving Day

1. What should I expect on moving day?

On moving day, a designated job foreman and helpers will arrive to manage your move. The foreman will walk through your home, confirm your inventory, explain the paperwork, and oversee the packing and loading process.

• What documents do I need to sign on moving day?

You will be required to sign the Bill of Lading, Order for Service, and Inventory Sheets before the movers begin loading. Make sure to read and understand these documents prior to signing.

• Should I be present on moving day?

Yes, either you or your representative should be present on moving day to instruct the movers, verify the inventory, and sign necessary documents. If you cannot be present, make sure your representative has clear instructions.

• What happens if I am not available on moving day?

If you are not available, you must designate a representative to oversee the move. Your representative will be responsible for instructing the movers and signing the paperwork, including any extra charges.

• What if additional services are needed on moving day?

If additional services are required (e.g., extra packing, long carry), the foreman will inform you during the initial walk-through. These services may incur additional charges.

• How long does the moving process take on moving day?

The time needed on moving day depends on the size of your shipment, the number of items being moved, and the distance from the truck to your home. The foreman will provide an estimated timeline based on the initial walk-through.

• Will the same movers who pack my items at pick-up also deliver them?

Not necessarily. The crew that packs and loads your items may not be the same crew that delivers them. Different crews may be assigned depending on the location.

• What should I do before the movers arrive?

Before the movers arrive, make sure all boxes are packed and labeled, and that you’ve reviewed your inventory list. Clear pathways in your home for the movers to work efficiently and ensure your payment is ready.

• How will the movers pack my furniture?

Movers will pad-wrap and load furniture for protection. Any disassembly or reassembly required for standard furniture pieces will be done by the moving crew.

1. What if I notice damage during the move?

If you notice any damage during packing or loading, notify the foreman immediately. The foreman will document the damage and include it on the Bill of Lading or Inventory Sheet.

1. What should I do after the movers finish loading?

Once the movers finish loading, conduct a final walk-through with the foreman to ensure nothing was missed. The foreman will give you copies of the paperwork, which you should keep for delivery day.

1. How can I keep track of what’s been loaded onto the truck?

Use your Inventory Sheets to check off each item as it’s loaded onto the truck. This will help ensure that everything is accounted for at delivery.

1. Will the movers clean up after loading?

Movers will remove any moving pads and equipment, but they will not perform general cleaning services. Make sure to plan for any necessary cleanup after the movers leave.

Forms of Payment

1. What forms of payment does Condor Moving Systems accept?

Condor Moving Systems accepts Visa, MasterCard, Discover (with a 3% convenience fee), money orders, and cashier’s checks. Cash and personal checks are not accepted for the final payment.

• What form of payment is required at delivery?

The remaining balance at delivery must be paid via postal money order only. Condor Moving Systems does not accept cash or personal checks at delivery.

• Can I pay by credit card for the entire move?

Credit card payments are accepted for the initial deposit and payment at pick-up, but a 3% convenience fee applies. However, credit cards are not accepted for the final payment at delivery.

• Is there a convenience fee for using a credit card?

Yes, a 3% convenience fee applies to all credit card transactions.

• Can I pay the movers in cash on moving day?

No, Condor Moving Systems does not accept cash payments for any portion of the move, including at delivery.

• What happens if I cannot make the payment at delivery?
• If you are unable to make the payment at delivery, the movers will not unload your shipment until the balance is paid in full. You must have a postal money order ready at the time of delivery.
• What happens if my credit card payment is declined?

If your credit card payment is declined, you must provide an alternative form of payment (money order or cashier’s check) to avoid delays in your move.

• Can I split the payment between multiple forms of payment?

Yes, you can split payments between different forms of payment (e.g., part on credit card, part on money order) as long as they are accepted methods by Condor Moving Systems.

1. Is the deposit refundable if I cancel my move?

The 20% booking deposit is non-refundable, even if the move is canceled.

1. When is the deposit due?

The 20% non-refundable deposit is due at the time of booking to secure your moving date.

1. Can I pay the entire moving cost upfront?

While the deposit and interim payments can be made upfront, the final payment must be made at delivery. Full pre-payment is not typically accepted.

1. Will I receive a receipt for my payments?

Yes, Condor Moving Systems will provide a receipt for each payment made, including the deposit, payment at pick-up, and final payment at delivery.

1. Can I use a third-party payment service (e.g., PayPal) for the move?

No, Condor Moving Systems does not accept payments through third-party services such as PayPal, Venmo, or other similar platforms.

1. What payment options are available for last-minute bookings?

For last-minute bookings, credit cards are the most common form of payment for the initial deposit, but the same payment rules apply at delivery (postal money order only).

1. Can I set up a payment plan for my move?

Condor Moving Systems does not offer payment plans. Payments are divided into the deposit, payment at pick-up, and the final payment at delivery.

Delivery Information

1. How is the delivery date determined?

Condor Moving Systems will contact you after pick-up to confirm your delivery address and the first date you are available to receive the shipment. Your delivery window will depend on the distance and destination of your move.

• What should I do on delivery day?

On delivery day, the foreman will meet with you or your representative to collect the final payment before unloading begins. You should also have your inventory sheets ready to check off items as they are unloaded.

• How will I know when my shipment is arriving?

Approximately 24-48 hours before delivery, the driver will contact you with a delivery window. You will also receive updates from customer service when your shipment is in transit.

• How are items unloaded and placed in the new home?

The foreman will conduct a walk-through to understand where you want your furniture and boxes placed. It’s important to have a clear plan for your large items because movers will not rearrange them once set.

• How can I ensure everything is delivered?

Use your inventory sheet from pick-up to check off items as they are unloaded. If any items are missing or damaged, note it on the inventory forms and inform the driver before they leave.

• What happens if I cannot accept delivery on the scheduled day?

If you are unable to accept delivery, contact Condor Moving Systems immediately. The shipment will be placed in storage, and additional storage and redelivery charges may apply.

• What if my new home has limited access for delivery?

Inform Condor Moving Systems about any access issues, such as stairs, narrow streets, or parking restrictions, when providing your delivery address. This may affect the final price, and a shuttle service may be required.

• How long can delivery take for long-distance moves?

For long-distance moves, delivery can take up to 10 business days from the first date you’re ready to receive your items. For some remote states, like WA, OR, and MT, delivery may take up to 21 business days.

• Can I change my delivery address after pick-up?

Yes, but any changes to your delivery address should be communicated promptly. Changes may incur additional storage and redelivery fees.

1. What forms of payment are accepted at delivery?

All final payments at delivery must be made via cash or postal money order before the movers begin unloading. Personal checks and credit cards are not accepted for the final payment.

1. Can I receive updates on my shipment’s status?

Yes, you will receive two notifications: once when your shipment is in transit and once from the driver 24-48 hours before delivery. You can also contact customer service for updates.

1. What happens if the movers cannot deliver all items in one trip?

If all items cannot be delivered in one trip, Condor Moving Systems will arrange for redelivery later. Additional charges may apply depending on the situation.

1. Can I track my shipment while it’s in transit?

Condor Moving Systems does not offer real-time tracking, but you will receive updates from customer service when your shipment is in transit. You can also contact customer service for additional updates.

1. How will I be notified when my shipment is in transit?

You will receive a notification from Condor Moving Systems via phone, email, or text once your shipment is loaded onto the truck and in transit to your destination.

1. Will I receive a delivery window for my shipment?

Yes, approximately 24-48 hours before delivery, the driver will contact you with a delivery window. This helps you prepare for the arrival of your shipment.

1. How many times will I be contacted during the moving process?

You will be contacted twice during the moving process: once when your shipment is in transit and once by the driver 24-48 hours before delivery.

1. Can I request additional updates while my shipment is in transit?

Yes, if you need additional updates, you can contact Condor Moving Systems’ customer service team to inquire about the status of your shipment.

1. What should I do if I don’t receive a delivery window notification?

If you do not receive a notification 24-48 hours before the expected delivery date, contact Condor Moving Systems’ customer service team to confirm the delivery schedule.

1. How will I know if there are delays in my shipment’s delivery?

If there are any unexpected delays, Condor Moving Systems will contact you as soon as possible to inform you of the new estimated delivery time.

• What if I am not available during the delivery window?

If you are not available during the scheduled delivery window, contact Condor Moving Systems immediately to reschedule delivery. Your shipment may be placed in storage, and additional storage and redelivery charges may apply.

• What happens if my shipment is delivered earlier than expected?

The driver will contact you to confirm the delivery window. If the shipment arrives earlier than expected, you will still need to ensure that you or a representative are available to receive it.

• Will I be able to contact the driver directly on delivery day?

Yes, the driver will typically contact you 24-48 hours before the scheduled delivery to provide a delivery window, and you may be able to communicate directly with them if needed.

• What information will I need to provide to confirm delivery details?

You will need to confirm the delivery address and any access details such as parking restrictions, stairs, or narrow streets. This information helps ensure a smooth delivery process.

• How long before delivery should I be ready to receive my shipment?

You should be prepared to receive your shipment at least 24-48 hours before the scheduled delivery window, as the driver will contact you during this time to confirm the details.

• What should I do if my shipment is late?

If your shipment is late beyond the estimated delivery window, contact Condor Moving Systems’ customer service to get an update on the status and to find out the cause of the delay.

• Can I change my delivery address while my shipment is in transit?

Yes, but changing your delivery address while the shipment is in transit may result in additional charges for storage or redelivery, and you should notify Condor Moving Systems as soon as possible.

• What should I do if my delivery window changes last minute?

If the delivery window changes unexpectedly, Condor Moving Systems will contact you to update you on the new delivery time. If you need to adjust, contact customer service to reschedule the delivery.

Claims

1. What is Condor Moving Systems’ claims process?

Claims for loss or damage must be filed with Anthem Claim Management within nine months of delivery. Claims can be made through Condor Moving Systems’ website.

• Are there exclusions for damage claims?

Yes, Condor does not cover:

1. Owner-packed items
   1. Items with pre-existing damage
   1. Electrical or mechanical components without external damage
   1. Wrinkled or soiled items like clothing or drapes
   1. Damage due to normal wear and tear
2. What is the liability limit for lost or damaged items under the standard release value?

Under the release value option, Condor Moving Systems’ liability is limited to $0.60 per pound per item. For example, if a 200-pound sofa is damaged, the maximum compensation would be $120 (200 pounds x $0.60 per pound).

• What is the process for handling concealed damage?

For concealed damage, the customer must provide proof that the item was packed by Condor. The company is not liable for items packed by the customer unless external damage is noted at delivery.

• How does Condor handle claims for items of extraordinary value?

Items with an extraordinary value (any item exceeding $100 per pound) must be listed by the customer and provided to Condor before the move. Condor limits liability for these items unless the customer specifically declares their value.

• How does Condor Moving Systems handle fragile electronics?

Electronics must be properly packed in boxes. Condor is not liable for internal damage to electronics unless external damage is noted at delivery.

1. What happens if an item is damaged beyond repair?

If an item is damaged beyond repair and the customer has opted for release value protection, the compensation will be based on the weight of the item multiplied by $0.60 per pound. For full replacement coverage, the customer must have purchased third-party insurance.

Missing Items After a Move

1. What should I do if I discover missing items after my move?

If you notice that items are missing after your move, immediately contact Condor Moving Systems’ customer service. Be sure to check your inventory list and note any items that weren’t delivered. Report the missing items as soon as possible so the company can begin investigating.

• How long do I have to report missing items?

You have up to nine months from the delivery date to file a claim for missing items. However, it’s best to report any missing items as soon as you realize they are not present during the delivery or shortly after unpacking.

• How does Condor Moving Systems handle claims for missing items?

Once you report missing items, Condor Moving Systems will initiate an investigation. This includes reviewing the inventory list, checking with the moving crew, and verifying whether the items were left at the origin, in transit, or stored incorrectly. If the items cannot be located, you may file a claim based on your selected coverage.

• Will I be compensated for missing items?

If Condor Moving Systems cannot locate your missing items, compensation will depend on the coverage option you selected. Under Released Value Protection, compensation is $0.60 per pound per item. With Full Value Protection, Condor Moving Systems will either replace the item, reimburse you for its current market value, or repair it if found damaged.

• What happens if my missing items are found after filing a claim?

If your missing items are located after you’ve filed a claim, you can choose to have the items returned. In this case, the compensation process will be adjusted based on the recovery of the items. If you’ve already received compensation, Condor Moving Systems may arrange for the return of funds or the delivery of the recovered items.

• How can I prevent missing items during a move?

To avoid missing items, keep a detailed inventory of your belongings and check off each item as it’s loaded and unloaded during the move. Ensure all high-value or small items are listed on the inventory sheet and packed securely. It’s also a good idea to take photos of your items before the move.

• What if I notice missing items after the movers have left?

If you discover that items are missing after the movers have left, immediately review your inventory list and contact Condor Moving Systems. The sooner you report missing items, the quicker the company can start the process of locating or compensating for them.

• Will Condor Moving Systems check the inventory sheet during delivery?

Yes, both you and the moving crew should use the inventory sheet during delivery to check off each item as it is unloaded. This process helps identify any missing items on the spot, allowing you to address the issue before the movers leave.

• Are items packed by the customer (PBO) more likely to go missing?

Items packed by the customer (PBO) are not necessarily more likely to go missing, but they may be harder to track if they are not clearly labeled or listed on the inventory. To avoid this, make sure that all PBO items are properly documented and labeled on the inventory sheet.

1. What if only part of a set is missing?

If part of a set (e.g., a dining table but missing chairs) is missing, you can file a claim for the missing portion. Condor Moving Systems will compensate you based on the coverage option you selected, either providing partial compensation under Released Value Protection or full coverage under Full Value Protection.

Specialty Items and Equipment

1. How does Condor handle fragile items like mirrors, glass tops, or marble?

Fragile items such as mirrors, glass tops, and marble must be boxed for protection. Wrapping them in moving pads does not qualify as professional packing, and Condor is not liable for damage to these items if they are not properly packed.

• Are there specific requirements for moving large appliances?

Large appliances must be disconnected, drained, and prepared for moving by the customer or a third party.

Storage

1. Do you need short-term or long-term storage? (If the destination is not ready, storage fees may apply.) Do you need climate-controlled storage for sensitive items? (These impacts storage costs and availability.)
2. What is Condor Moving Systems’ policies on storage fees?

Storage fees are $0.50 per cubic foot per month, billed on the 1st of each month. If storage payments are not received by the 5th, a $25 late fee will apply. If storage payments are not made for over 90 days, items may be sold at a public auction.

• Can Condor move items from a storage unit?

Yes, Condor can pick up items from a storage unit.  Client  does not have to be present, client can send key via mail for pick up portion, payments may be made over the phone.

• What happens if I need to store my items temporarily before delivery?

Condor Moving Systems offers short-term and long-term storage options. Storage fees apply based on the size and duration of storage.

• What happens if I need to store my items for an extended period?

Condor Moving Systems offers long-term storage at $0.50 per cubic foot per month. Storage charges are billed monthly, and a $25 late fee will apply if payments are not made by the 5th of the month. If storage fees are not paid for 90 days, the items may be sold at auction.

•  How does Condor Moving Systems handle storage invoices?

Storage invoices are sent monthly and are due on the 5th of each month. Late payments may incur additional fees.

• How long does Condor Moving Systems take to deliver from storage?

For long-distance journeys, delivery may take up to 10 business days once you’re ready to receive your goods. For specific states like WA, OR, ID, and others, delivery may take up to 21 days.

Customer Responsibilities

1. Are there restrictions on picking up or delivering items to certain areas of the home?

Yes, Condor does not pick up or deliver items to attics or basements for insurance and liability reasons. It is the customer’s responsibility to move these items to and from these areas.

• What does the walk-through with the foreman entail?
  • The customer must conduct a walk-through with the foreman at both the origin and destination to ensure that:
  • All items are properly loaded at the origin.
  • No items are left behind.
  • All disassembled items are properly reassembled at the destination.
• What should I do if I suspect items are missing at delivery? If any items are suspected to be missing upon delivery, they must be noted on the delivery receipt or bill of lading. The customer should also report any missing or damaged items during the walk-through at the destination.
• How does Condor Moving Systems ensure the security of my items in storage? Condor provides secure, climate-controlled warehouse/storage facilities to protect items while in storage. Security measures include restricted access, surveillance cameras, and regular monitoring of the storage facility.
• What should I do if I need to file a police report for lost high-value items? Condor may require the customer to file a police report with local authorities for lost high-value items. Condor will cooperate fully with any investigations.
• What is the customer’s responsibility regarding inventory and changes? Customers must provide accurate inventory and contact details. Any changes to the inventory or address should be communicated to the sales consultant to avoid additional charges.

Conclusion: A Stress-Free Moving Day

With Condor Moving Systems or any professional moving company, the goal is to ensure a smooth, stress-free moving day. From the moment the crew arrives to the final walkthrough, each step is carefully managed to protect your belongings, minimize complications, and keep you informed. By choosing a professional mover, you can focus on settling into your new home without worrying about the heavy lifting and logistics of the move.